We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at luckysharma11166@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at luckysharma11166@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luckysharma11166@gmail.com.

Thank you for shopping with [urbnkart]. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.

By placing an order with us, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if the following conditions are met:

• The return request is made within [14 days] of receiving the product.
• The product is unused, unworn, and in its original condition.
• The product is returned with all original tags, labels, manuals, accessories, and packaging intact.
• The product shows no signs of misuse, damage, alteration, or excessive wear caused after delivery.
• A valid proof of purchase (such as the order confirmation or invoice) is provided.

We reserve the right to inspect the returned product before approving a refund or exchange.

2. Return Timeframe

Return requests must be submitted within [14 days] from the date of delivery.

Requests received after this period may not be eligible for return unless required by applicable law or approved at our discretion.

3. How to Initiate a Return

To start a return, please contact our customer support team with the following details:

• Order number
• Product name
• Reason for the return
• Photos of the product (if applicable)

Email: [luckysharma11166@gmail.com]

Our support team will review your request and provide return instructions if your request is approved.

4. Refund Process

Once we receive your returned item:

1. We will inspect the product to verify its condition.
2. If the return is approved, your refund will be processed using the original payment method, unless otherwise agreed.
3. You will receive a confirmation once the refund has been initiated.

If the returned item does not meet the eligibility criteria, the refund request may be declined, and the item may be returned to you.

5. Refund Timeline

Approved refunds are generally processed within [7 working days] after the returned item has been inspected and approved.

Depending on your bank, payment provider, or card issuer, it may take additional time for the refunded amount to appear in your account.

6. Exchange Policy

We offer exchanges for eligible products, subject to product availability.

You may request an exchange if:

• You received the wrong item.
• The product arrived damaged or defective.
• You wish to exchange for another size or color (where available and applicable).

If the requested replacement is unavailable, we may offer:

• A refund, or
• Store credit, where applicable.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please notify us within [48 hours] of delivery by emailing [luckysharma11166@gmail.com].

To help us process your request quickly, please include:

• Your order number
• Clear photographs of the product
• Photographs of the packaging (if applicable)
• A brief description of the issue

After verification, we will arrange an appropriate resolution, which may include:

• A replacement
• An exchange
• A full or partial refund, depending on the circumstances

8. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Products marked as "Final Sale" or "Non-Returnable"
• Gift cards or digital products
• Personalized or customized items
• Products damaged due to improper use or handling after delivery
• Items returned without original packaging or essential accessories
• Products showing signs of use beyond what is necessary for inspection

Additional categories may be excluded from returns where permitted by applicable law.

9. Return Shipping Costs

If the return is due to:

• A damaged product
• A defective product
• An incorrect item shipped by us

We will bear the reasonable return shipping costs.

For returns due to reasons such as a change of mind, incorrect size selection, or personal preference, the customer may be responsible for the return shipping costs unless otherwise stated.

Any original shipping charges paid at the time of purchase are generally non-refundable unless the return is the result of our error or required by applicable law.

10. Order Cancellations

Orders may be cancelled before they are shipped.

If your order has already been dispatched, you may need to follow the standard return process after receiving the product.

Refunds for cancelled orders will be processed using the original payment method within [7 working days], subject to payment provider processing times.

11. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: [urbnkart]

Email: [luckysharma11166@gmail.com]

Location: [bareilly]

We are committed to resolving customer concerns fairly and promptly.

12. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements.

The latest version will always be available on our website with the updated "Last Updated" date.

Thank you for shopping with [urbnkart]. We appreciate your trust and are committed to providing a reliable and satisfying shopping experience.