Thank you for shopping with [urbnkart]. We aim to process and deliver your orders as quickly and efficiently as possible. This Shipping Policy outlines how we handle order processing, shipping, delivery, and related matters.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. Order Processing

All orders are processed within [7 days] after payment has been successfully received and verified.

• Orders are processed on business days only (excluding weekends and public holidays).
• During peak seasons, promotional events, or holidays, processing times may be slightly longer.
• If there is an unexpected delay in processing your order, we will notify you using the contact details provided during checkout.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure safe and timely delivery.

Available shipping options may include

• Standard Shipping
• Express Shipping (where available)
• Cash on Delivery (if offered)

The available shipping methods will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery times are as follows:

• Standard Shipping: Within [7 days]
• Remote or Special Service Areas: Up to [14 days]
• Express Shipping (if available): [1–3 days]

Delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates and may vary depending on your location and courier service availability.

4. Shipping Charges

Shipping charges are calculated during checkout and displayed before payment.

Example:

• Standard Shipping: ₹[99]
• Express Shipping: ₹[Amount]
• Free Shipping: Available on orders above ₹[Minimum Order Value] (if applicable)

Any applicable taxes or additional delivery charges will be clearly shown before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation via email or SMS (where applicable) containing:

• Your order tracking number
• Courier partner details
• A tracking link (if available)

You can use this information to monitor the progress of your shipment.

6. Delivery Issues and Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transportation or courier disruptions
• Incorrect or incomplete delivery addresses provided by the customer

If your order is significantly delayed, please contact us at [luckysharma11166@gmail.com], and we will assist you in resolving the issue.

7. Failed Delivery Attempts

If a delivery cannot be completed because:

• The recipient is unavailable,
• The delivery address is incorrect or incomplete,
• The package is refused,

the courier may attempt redelivery or return the package to us.

Additional shipping charges may apply for re-shipment where the failed delivery was not due to our error.

8. International Shipping

Option 1 – If You Ship Internationally

We currently offer international shipping to selected countries.

• Delivery time: [14 days] or longer, depending on the destination.
• International shipping charges will be calculated during checkout.
• Customers are responsible for any customs duties, import taxes, or other charges imposed by their country's authorities unless otherwise stated.

Customs clearance procedures may result in additional delays beyond our control.

OR

Option 2 – If You Do Not Ship Internationally

At this time, [urbnkart] ships only within India. We do not currently offer international shipping.

9. Lost or Damaged Shipments

If your package is lost in transit or arrives damaged:

• Contact us within [48 hours] of the expected delivery date or receipt of the package.
• Provide your order number and photographs of the damaged item and packaging (if applicable).

We will investigate the issue with the courier and work toward an appropriate resolution, which may include a replacement or refund, subject to our policies.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the address before your order is dispatched.

11. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Business Name: [urbnkart]

Email: [luckysharma11166@gmail.com]

Location: [bareilly]

We are happy to assist you with any shipping-related inquiries.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, courier services, or legal requirements.

Any updates will be posted on this page with the revised "Last Updated" date.

Thank you for shopping with [urbnkart]. We appreciate your trust and are committed to delivering your orders safely and efficiently.